Frequently Asked Questions

Mini

How do referral discounts work?

For 30 days after you place your order, each time someone uses your referral link to preorder a Mini, you will get $5 back off the price of your own preorder. Share the link from your confirmation email with friends or on social media and you could get yours for free!

Your total refund from all orders placed through your referral link will be credited back to you, via the method of payment used when you originally placed your order, when we ship your Mini to you.

When will Mini ship? Why don't you ask for my shipping address at checkout?

Mini will begin shipping Summer 2014. We understand you have places to go and people to see! Exciting things can happen between now and shipping time, so we will contact you once we are ready to ship so you can provide a current shipping address for your order.

Will I be able to ask for a refund?

All pre-order sales are final and we will not be offering any refunds during the pre-sale period. Once the Mini ships and you receive it, you may choose to return it and be eligible for store credit.

Do you ship internationally?

Unfortunately at this time we are unable to ship to any international locations. If you provide us with an address within the United States we will be glad to ship your Mini to this location. You can can use your international credit card to complete the transaction.

Will Mini affect my credit cards?

No need to worry! Your credit cards will be safe (and fashionably stored) inside Mini.

Does the wallet come with cross-body straps?

Yes! A small cross-body chain will be included with Mini. Don't want to use the cross-body strap? No worries! You will be able to tuck away the chain when you don't want to use it.

Can I use Mini with a phone case?

There is no need for a phone case when using Mini. Your Mini will work as a case. Please note, if you place a case on the phone, you will not be able to insert it into Mini.

What size is the Mini?

8" x 4" x 1.35"

How quickly will Mini charge my phone? How much battery life will I get on my phone?

Mini will charge your iPhone 1% or more per minute, from zero to 100% at least 3 times. This should provide smartphone use for at least 48 hours.

Which phones does Mini support?

Mini is currently available for the iPhone 5/5s. Creating a new product is a process, and development takes time and money. We hope to expand Mini to other phone models in the future, but we cannot give a definite date at this time.

Why do you charge my credit card at time of purchase?

Making amazing new physical products is a labor of love and capital. This is especially true when it comes to smaller and nimbler enterprises like ourselves who push the boundaries of what has existed before us. While we have been prototyping, testing, and obsessing over every part of the Everpurse Mini for almost a year, without your pre-order now it would take even longer to produce the product. By placing your order you allow us to focus on what we do best, make products that you want before you know it. And it helps us get them to you sooner than would have otherwise been possible. We are creating brand new technology and this is expensive, but as we proved with our first breakthrough product, the Everpurse clutch, making something that is packed with tech and still looks gorgeous is possible. In fact, we delivered thousands of them in 2013 to customers in over 36 countries. With Mini we are pushing the limits again. And with your pre-order, you too can be one of the very first to enjoy an amazing new product.

How much is shipping?

The $5.00 fee per unit will cover shipping to the continental USA, Puerto Rico, Hawaii and Alaska. As long as your address is in the USA, we can ship you a Mini!

The Everpurse

Do I need a special case for my phone?

Nope, you don't need a case or modifications for the Everpurse to work with your phone. Just drop the phone in the pocket and it starts charging. Our patent-pending docking system physically connects to the phone to start charging. However, if you would prefer to use a case, you can either use the Everpurse-certified case that comes included with every Everpurse or use almost any other hardshell case.

Please note, the following phones will not fit with a case in the Everpurse: iPhone 5c, Samsung Galaxy S III, and Samsung Galaxy S IV .

How long does the battery last?

Everpurse will charge your phone from 0% to 100% approximately twice in one day. (And you can even leave your phone in the purse while it's on its charging mat for more charging power!)

When will there be a product for men?

We are looking into some great options for men's accessories. As soon as updates are available, we'll be posting them to Facebook and Twitter—so make sure to follow us! You can also sign up to receive our email newsletter and be among the first to hear about our new products as they are released.

How fast does Everpurse charge my phone?

The rate of charging depends on how much charge your Everpurse has; but generally it charges your phone by about 1% every 1-2 minutes. Note that charging the last 10% of your phone battery takes the longest.

What happens when I upgrade my phone?

If you upgrade your phone, you can contact us to let us know about your phone change. We'll then set you up with an exchange order. (Note that there is a $50 dock upgrade fee.) You can then send your Everpurse back to us at our office. We'll upgrade your Everpurse with a phone dock for your new phone and ship it back to you with in two weeks.

Due to the high volume of response we've received to the launch of our latest product, we will not be able to offer this service for the next month. Please check back with us in a few weeks. Thanks!

Can I leave my phone in my Everpurse when my phone is already fully charged?

Absolutely! It is perfectly safe to keep your phone in your Everpurse all day long, even when it does not need to be charged.

How does the Everpurse charging mat work?

The Everpurse charging mat comes with a power adapter. You can leave it mat plugged in wherever is convenient for you—at work, at home, wherever—and drop Everpurse onto it when your Everpurse needs charging. We suggest leaving Everpurse on its charging mat overnight so that it has a full charge the next morning.

How do I use the Everpurse charging mat?

For optimal charging performance, leave your Everpurse on its charging mat for 6-8 hours. To ensure that the your Everpurse is properly aligned with the charging mat, slowly slide your Everpurse onto the top of the mat until you hear a gentle beep and see a blue light turn on at the front your charging mat. You should also be able to feel the pull of the magnets in your Everpurse charging mat aligning with the magnets in your Everpurse.

What kind of power adapter does the charging mat use?
Everpurse is a US product and thus uses a US plug. Due to international laws regarding electronics certifications, we cannot ship a non-US power adapter with Everpurse.
How big is the Everpurse clutch?
  • Everpurse is 8.5" x 7".
  • The leather cross-body straps are about 48 inches, and the fabric cross-body straps are adjustable from 24 to 48 inches.
  • Currently, it is not possible to interchange the wristlet and cross-body straps for the Everpurse.
  • For both fabric and leather bags, the wristlet strap is removable. For our fabric bags, the cross-body strap is also removable. For leather bags, the cross body strap is not detachable.
  • Each Everpurse model comes with strap custom-designed to match that Everpurse's specific fabric and color.

Troubleshooting

Why isn't the blue light on my charging mat turning on?

Please make sure the charging mat adapter is plugged into a power outlet, and the adapter is connected underneath the mat. Keep in mind that the light on the mat will only turn on when the purse is placed on the mat.

Why is my phone stopping and starting to charge inside my Everpurse?

Your Everpurse needs recharging! Place it on the charging mat for several hours, after which you'll be able to charge your phone again.

Why is my charging mat making a beeping noise?

If your charging mat is beeping, no need to worry! This simply indicates that your purse isn't aligned correctly with the mat and your purse will not charge. Remove your purse from the mat, then slide the purse slowly onto the mat until you hear a single beep and see the blue light turn on at the front your charging mat.

Policies

The Warranty expired, now what?

The limited warranty only applies to the original purchaser and lasts for 6 months from the date the purse has shipped from our office to the customer. If you experience issues with your purse after the warranty has expired, you will need to pay for the $50 revision/repair fee and the cost of shipping the purse to our office. Please contact support@everpurse.com and our support guru will provide instructions on shipping the purse to us and paying for repairs if necessary. If the purse is shipped to our office with out payment or explanation, the purse will be returned to the sender's address.

Can I purchase Everpurse wholesale for resale?

We are excited at the possibility of partnering with retailers! Please fill out our distributor application and we will get back to you shortly regarding next steps. Please note that we have limited supplies of our 2014 collaborations and may not grant all requests for distribution.