Frequently Asked Questions
Everpurse works with the following phones:
- iPhone 4
- iPhone 4s
- iPhone 5
- iPhone 5s
- iPhone 5c
- Samsung Galaxy S3
- Samsung Galaxy S4
Nope, you don't need a case or modifications for the Everpurse to work with your phone. Just drop the phone in the pocket and it starts charging. Our patent-pending docking system physically connects to the phone to start charging. However, if you would prefer to use a case, you can either use the Everpurse-certified case that comes included with every Everpurse or use almost any other hardshell case.
Please note, the following phones will not fit with a case in the Everpurse: iPhone 5c, Samsung Galaxy S III, and Samsung Galaxy S IV .
Everpurse will charge your phone from 0% to 100% approximately twice in one day. (And you can even leave your phone in the purse while it's on its charging mat for more charging power!)
The rate of charging depends on how much charge your Everpurse has; but generally it charges your phone by about 1% every 1-2 minutes. Note that charging the last 10% of your phone battery takes the longest.
If you upgrade your phone, you can contact us to let us know about your phone change. We'll then set you up with an exchange order. (Note that there is a $50 dock upgrade fee.) You can then send your Everpurse back to us at our office. We'll upgrade your Everpurse with a phone dock for your new phone and ship it back to you with in two weeks.
Absolutely! It is perfectly safe to keep your phone in your Everpurse all day long, even when it does not need to be charged.
The Everpurse charging mat comes with a power adapter. You can leave it mat plugged in wherever is convenient for you—at work, at home, wherever—and drop Everpurse onto it when your Everpurse needs charging. We suggest leaving Everpurse on its charging mat overnight so that it has a full charge the next morning.
For optimal charging performance, leave your Everpurse on its charging mat for 6-8 hours. To ensure that the your Everpurse is properly aligned with the charging mat, slowly slide your Everpurse onto the top of the mat until you hear a gentle beep and see a blue light turn on at the front your charging mat. You should also be able to feel the pull of the magnets in your Everpurse charging mat aligning with the magnets in your Everpurse.
- Everpurse is 8.5" x 7".
- The leather cross-body straps are about 48 inches, and the fabric cross-body straps are adjustable from 24 to 48 inches.
- Currently, it is not possible to interchange the wristlet and cross-body straps for the Everpurse.
- For both fabric and leather bags, the wristlet strap is removable. For our fabric bags, the cross-body strap is also removable. For leather bags, the cross body strap is not detachable.
- Each Everpurse model comes with strap custom-designed to match that Everpurse's specific fabric and color.
Please make sure the charging mat adapter is plugged into a power outlet, and the adapter is connected underneath the mat. Keep in mind that the light on the mat will only turn on when the purse is placed on the mat.
Your Everpurse needs recharging! Place it on the charging mat for several hours, after which you'll be able to charge your phone again.
If your charging mat is beeping, no need to worry! This simply indicates that your purse isn't aligned correctly with the mat and your purse will not charge. Remove your purse from the mat, then slide the purse slowly onto the mat until you hear a single beep and see the blue light turn on at the front your charging mat.
All continental US orders ship for free! When your order is shipped, you will receive an email with information on tracking your shipment. Your order status will change from "Pending" or "Processing" to "Complete" on Everpurse.com.
Your Everpurse will ship within 2-3 weeks of the date you ordered. Each Everpurse is hand-built, from the installation of the electronics to the sewing of the purse. Once we install the electronics inside your purse, it is sent to our designer to get its final stitches. Finally, we package it up and ship it your way!
Shipments returned to sender will result in a full refund to the customer, minus any shipping costs that may be incurred (we rely on the customer to provide the correct shipping details).
We're sorry to hear you're thinking of returning your Everpurse, as we were so excited to get it to you! You can return your everpurse with in 30 days of the date you received the purse. Please send your Everpurse, with all pieces and in its original box, back to us at our office (shipping address below)*. You must enclose a note explaining the reason for return and the order number should be visible. Failure to include this information will delay the refund process. With in 45 business days of when we receive the purse, the financial department will issue a refund by sending you a paper check to the address on file.
Please ship your purse to: Everpurse 212 West Superior Street, Suite 401 Chicago IL 60654
**[It has been our pleasure to provide complimentary shipping to our customers for all orders shipped domestically.] For returns, the customer is responsible for return shipping postage.
Absolutely! Please be advised that additional international tariffs and fees may apply upon delivery. Each country establishes its own "Rate of Duty," or tariff/tax, on various kinds of imported goods. This fee is calculated as a percentage of the total value of the item purchased, and is charged to the customer.
If you are confused or unsure about the nature or rate of this fee for your package, we recommend that you contact either your local Customs office or UPS center for clarification.
We are excited at the possibility of partnering with retailers! Please fill out our distributor application and we will get back to you shortly regarding next steps.
Please note that we have limited supplies of our 2013 collaborations and may not grant all requests for distribution.